Today: What Natwest Nearly Did

27 Jun

So imagine this, you have a guarenteed first home with the live of your life, today is a Thursday and you are expected to be paid.

You have to pay £1350 in cash to guarentee the moving date and the flat, you already have the amount in your account before being paid, but the extra months pay is an extra security blanket.

Checking your account in the morning you haven’t yet been paid, odd, but you expect it to be there after midday, its not.

Mass Google sessions reveals a technical issue, and I am advised to go into the bank. Which when I have finished work at 4 I do.

I’m not worried about getting paid as much as getting this deposit. So imagine arriving at the bank to be told that you can only withdraw a maximum of £300.

My heart stopped, on phoning the estate agents I was greeted with a rather short in helpful person, who said that I couldn’t pay on card, it had to be cash. And that I couldn’t use a bankers draft because that isn’t a confirmation of funds ( I’m pissed off a lot at this point, this person is stupid) so we couldn’t get the keys it the flat if we didn’t have the money.

I was first in line at the bank Friday morning, expecting to have to put up a huge fight and probably cry at what I was expecting to be people who could do nothing for me.

And you know what? I was wrong. They were assessing people on individual circumstances, by this point my pay had gone through and I had an overdraft to cover me as well. So they agreed to give me the full cash value. They were helpful, pointed me to places to make a complaint if I wanted to, and said I could ask for compensation if I was put under any stress.

My online transfers are a bit messy still, but I can’t fault the service natwest employ. I’m now in my dream flat with my dream man and I am part of an extremely helpful bank.

I know everyone is having problems still, but its the first problem in 10 years… And they have admitted they cocked up. Which is more than others have done. Thank you natwest for being helpful.

> Cheltenham branches anyway!!


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